(Quick Note- I will be adding pictures tomorrow as proof of all I have said in this article.)
Actually, their real name is Comcast and they are what I have been dealing with, this last week. Yes, I said week. That is how long it took them, to install basic internet and TV service, to my house. So let’s start at the beginning and work our way to the present, so you too will understand why I now call them the Comclowns.
Last week, on Wednesday(12/04/13) I called them up expecting to replace both my current internet provider(Consolidated Communications) and my TV provider(DishNetwork). Both companies I had been with for more than 6 yrs. and both were over-charging me for service, and neither of them, ever offered to upgrade my old equipment, or to help me find a way to lower my monthly bills, without a new contract. So needing to lower my bills and desiring better service, like higher internet speeds of 360 Kbps downloads, and TV service that did not go down every time, a storm rolled in, I looked into other options. Comcast was doing a promotion at the time. Bundle any 2 services and get each for $20 a month. It seemed I could replace both with lower cost and better service overall.
So I called them last Wednesday and while on the phone with them discussing what I wanted, I tell the man that the line to my house had been cut down many years ago because it was too low. Now, to most normal people, this should have indicated that when you re-install the line, you are going to need to run the line underground to avoid it being cut down. Apparently, the man at Comcast was not a normal person. He was an uber-moron and did not consider this, when he offered to send an installer out the next day. I accepted not knowing that the installer could NOT put in a line underground. Besides, you got to get the ball rolling somehow.
The 1st installer(take note I said first because there were several) arrived later than the 2 hr. window in which they promised(It should be noted this first installer called my wife around 10:40 AM and said he might get to our home early because things were going smoothly. Thus I was forced into watching for him even longer than I should of). Already not a good start, hmm? Then after I showed him where the line would be run, he comes to the same conclusion of what I told the man on the phone, that the line would have to be run underground, from across the street. He calls his supervisor to double check with him and then it is agreed, that a contracting “crew” would need to come out and drill a hole under the road, and lay line in it, for me to get my service. So they arrange(supposedly, I am going off of what the installer is telling me) for a contracting “crew” to come out on Saturday(12/07/13)MORNING to lay the line under the road, and for an installer to come by in the afternoon to install service, to my house. All SOUNDS fine and dandy until the installer tells me just before he leaves, that it would probably be best for me to be there when the contracting “crew” shows up, so I can show them exactly where the line is supposed go to and from . Since I am not working Saturday and they are “supposedly” going to arrive in the morning, I have no problems with that.
Saturday rolls around. No contractor shows up. Not in the morning as discussed. Not in the afternoon. Not even in the evening. In fact, I even call Comclowns near the time the installer is supposed to arrive, to find out what the deal with this contractor is. I learn that the contractor is scheduled to show up anytime between 8AM -8PM. I am like, what fucking moron schedules a contractor show up anytime during the day and also schedules an installer to show up on the same day, in the afternoon? Idiots do stupid shit like that. This second installer is the only one who showed up on time, but since the contractor never showed up to put the line underground, he has nothing to do. He calls in and re-schedules for another installer to come out on Tuesday(12/10/13) sometime between 10AM-Noon, and then of course, leaves shortly after arriving. Again, no installation and this time I had to wait around an entire day for nothing. If you think, I am not beyond pissed off at this, then you would be dead wrong. I wasted an entire Saturday waiting on nothing.
So, of course, after 8PM and the contractor having not shown up, I call up Comclowns about the contractors failure to show up. I explain to them that I did not appreciate having wait around ALL day for nothing and they tell me a “Supervisor” will call me about the matter and give me a re-scheduled time for putting a line underground. No “Supervisor” ever called me. In fact, to this day, no supervisor has called me. I tell this now because it will mean something later. At any rate, someone does call my WIFE and tells her that another contractor is scheduled to come out and put the line underground on Tuesday.
Of course, I am thinking, OMFG! The morons actually did the same thing again. They scheduled the contractor to show up anytime between 8AM-8PM and the installer to show up between 10AM-Noon. I am thinking I am never going to get anything installed because these so-called “Contractor Crews” do not really exist.
Imagine my surprise, when on Tuesday morning, at 7:45 AM I am awoken by a phone call from my wife, informing me that there is a contractor outside my front door. Now I have no idea why she was called, when they had my personal cell phone number and knew I was going to be the one at home. So, I go answer the door and sure enough there is a guy there. Not a “crew”, one guy. I am like o.k., how the hell is one guy going to dig a hole under a road? Putting aside the obvious question. I go show him what is supposed to be done and where. Then this guy actually asks me ” It is o.k. if I tear up this road?” I am thinking did he really just ask me that? Can he really be that stupid? I tell him, of course, “Hell NO! You are supposed to drill a hole under the road.” Now this guy is looking around like he has no idea what he was going to do, because he obviously was not equipped, to do such a task. Seeing this look on his face, I am now thinking if I do not come up with an alternative, this guy is going to leave because this job was far too big for one man with a shovel to do.(Yes, that is really all the man had to do this job) So I look around and see the runoff drain pipe that goes under the road, and tell him he could run the line in through that, if he needed to. Of course, he did not really have any other option to get the job done, so that is what he does. At this point, I am thinking Comcast should be paying me, as I am having to go out there and instruct their employees on how to do their damn job.
The one man “crew” manages to get his job done after my instruction and leaves. Now I just have to wait for the installer to show up. He is supposed to be there sometime between 10 AM-Noon. Just before Noon I get a phone call, which I miss but they left me a voice message. I check it. It is some woman speaking really fast and really low. Even with the volume turned all the way up on my iPhone and after listening to the message 3 times, I determine what I think she is saying.” Your installer is running a little bit late and will be there sometime between now and 1:30.” At least, that is what I think she said. Does not matter, late is late. I should not be surprised by anything this company tells me at this point, because they have already lied to me, so many times by this point, I have lost track.
After I give up waiting for this guy to show up, sometime around 1:40 PM and decide to nap he shows up around 2:20 PM. Again, it is a call from my wife which wakes me up, telling me the installer is at the front door. As soon as I open the front door, the installer turns around and starts heading towards the side of the house, where the cable will be installed. He apologizes to me with his back turned to me for being late. I am thinking, you are nearly 2 1/2 hours late and the best you can give me, is some half-hearted apology with your back turned toward me. So I show him where the line went underground and which poles the line is going to be connected to. First thing this “Professional Installer”(I put that in quotes because that is what Comcast’s website claims they are) does is connect the underground wire at my pole, to the old existing cable line, that was there from a previous tenant. After doing that, he then realizes that he should of checked the line across the street, for a signal. So he takes down a small latter from his truck, and goes over there to do that, and discovers there is no signal. Nothing. Nada! But this makes perfect sense if you are Comclowns. Because upon further investigation, following the line back to the next pole, the installer sees a filter has been put on the line. The filter is to prevent people from stealing cable. But who is going to be stealing cable from a fucking cut line?(I mentioned this earlier and told the very first person I spoke to at Comclowns about it) So, of course it makes sense, that there is a filter to prevent stealing from a cut down line. It makes perfect sense, if you are a dumbass from Comclowns.
So, the installer, goes and gets the bigger ladder from his truck, all the while telling me how he is afraid of heights. He sets the ladder up but halfway up, decides he cannot go any further up, to remove the damn filter from the line. This “Professional installer” decides he has to go and see if he can find someone to pay, to go up the ladder and remove the filter. By the actions of this installer thus far, I have determined that I will have to be outside the entire time this man is here, because obviously he is not a “Professional Installer” by any means. About 15 mins. later he shows up with some young kid who climbs up the latter. The kid does finally manage to remove the filter and replace my line back but not before breaking one, of the 2 connections, on the box. But at least a signal is finally gotten to the pole across the street. Then the installer puts away his smaller ladder and I have to point out, that he did not connect the pole across the street, to the underground cable. He then has to take off the ladder from his truck, and once more move it back across the street, to put the two lines together. Is this guy on drugs or just forgetful? I remember thinking. Hell, I am on drugs, yet I was the one who had to remind him.
After having to show the installer where the line from the pole in my yard, ran to my house. I had to point out that I never used dish for internet, so he could probably check the signal from the line already installed in my house(which I had previously shown him existed). I had to point out when he was out hooking up all the cable connections to EXISTING wiring, that he was doing it wrong. He nearly sent the incoming signal from pole to an output slot on the splitter, instead of the input slot where it belongs. At this point, I am wondering exactly how much Comclowns owes me for this install and we had not even gotten inside yet!
With the outside wiring done and done correctly, thanks to me. We proceeded inside. As soon as we got inside, I started setting things up while he worked on paperwork. Keep in mind, I am unhealthy and on drugs, and should not be doing any kind of work. But I knew by this point, if I did not get more active on this, we were going to be there all night. I installed the internet modem by myself while he was filling out paperwork. I also had to help install both the HD receiver and even the regular one. At this point I am extremely thankful, I did not request a box for my middle room TV. Obviously, it would have just meant more work for me. During the time we were installing stuff inside, the installer had gotten several calls, because he is late for his next install. Of course, he is late! He arrived at my house nearly 2 1/2 hours late and was so incompetent, he had to have my supervision and some stranger help him do HIS job.
He quickly sets up the remotes to do basic controls of the 2 TVs, while I make sure my desktop, which is connected through Ethernet cable, directly to their modem, works. He barely explains how anything works, and does not even check to see if the wireless, is working. He hurriedly makes me sign the paperwork and runs off, leaving me basically to figure out everything, on my own. Of course, he asks me to give him all 5s when I get the installer performance survey call, on his way out the door. I want to smack this guy, not give him top scores in this survey call to come.
I spend the rest of the fucking day trying to figure out everything. From the remote and HDdvr functions, to getting the damn wireless to work. Which it did not, until I created an account at Comclowns website. Fucking retarded! During that process of trying to figure out everything, I get the survey call and I gave the man low scores, of course. I was told by the stupid recording that was giving me this survey, that because of my scores, a “Supervisor” would be calling me. As I mentioned previously, no “Supervisor” has called me yet. So even the fucking machine lied to me. Someone did finally call me. The next day around(12/11/13) 9PM and I was finally sitting down to eat. I spent most of the next day after the installer, trying to get my internet connected devices, to work with the modem.(I still have not gotten everything done as of this moment) I was hungry and tired from dealing with stupid shit like Apple TV not working, through an Ethernet connection, to the modem. I had to change it to wireless just to get it to work. I should not have had to do that. You cannot be anymore connected than a hardwired connection. Typical dumbass crap, one most certainly should now expect, from Comclowns. So when this assclown from Comcast finally did call me and I told him I was eating, he asked if he could call me back a little later, and I replied “Yes!” Instead of saying o.k. I will, thank you, or goodbye, this asshole starts asking me questions. Of course, I figured that this idiot did not understand basic concepts like, this phone call is over, so I proceeded to answer his questions in the most hostile way, one can imagine, only to find out that he was not a ‘Supervisor” and all he could do, was note this on my account.
Now let me make clear why it is, that no Comcast “Supervisor” has ever called me. You see Comcast has a guarantee of arrival time and satisfaction. If a “Supervisor” called me, he would have to honor those guarantees and give me credit for all the problems and dissatisfaction I have had to endure, with just the installation. They do not want to actually honor those guarantees though, so they don’t call me.
At this point, I am wondering just how much I should bill them for? What do you think would be fair compensation for all this crap Comclowns has made me deal with?
Your opinions are welcomed and valued, so feel free to speak up!