This is really a follow up from my previous article titled ” My Impression on the xbox 360″. However, you do not have to read that article in order to understand this one.
Over 3 weeks ago I contacted Microsoft about my xbox 360 which keeps freezing up. They said the would send me a box to ship it back in. I should recieve the box in 3 days.
A day later I get a email from them saying the box has been shipped, but it does not include a name of the shipper or a valid tracking number. A week later I get another email from Microsoft asking where my xbox 360 is! Well duh! I never got a box to ship it back to them. So I have to call Microsoft again.
After talking with a couple employes and finally a supervisor, it is revealed to me that the box was never sent because the idiot who did it the first time screwed it up. So they are going to redo it.
This time I do recieve a email that says UPS is shipping it and had a tracking number that works. Funny thing is 5 days have passed since I called Microsoft the 2nd time about my xbox 360 and I still have not recieved the box. So I got check the tracking number at UPS and this is what I find…
Tracking Detail | Help
Your package is in the UPS system and has a rescheduled delivery date of 07/26/2007.
Tracking Number: Not giving this out!
Status: In Transit – Rescheduled
Rescheduled Delivery: 07/26/2007
Shipped To: NEEDVILLE, TX, US
Shipped/Billed On: 07/21/2007
Weight: 1.00 Lb
Location Date Local Time Description
TX, US 07/25/2007 9:21 A.M. ARRIVAL SCAN
TX, US 07/25/2007 2:29 A.M. DEPARTURE SCAN
07/25/2007 1:30 A.M. ARRIVAL SCAN
TX, US 07/24/2007 8:59 P.M. DEPARTURE SCAN
07/24/2007 1:28 P.M. ORIGIN SCAN
US 07/21/2007 8:14 P.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 07/25/2007 1:54 P.M. ET
Notice anything strange…like how it took UPS 3 days to pick up my box from Microsoft!
So basically you have Microsoft screwing up the 1st box shipment and UPS screwing up the 2nd box shipment.
I am supposed to get it tommorow after the UPS reschedule, we shall see.
BTW, if I ever get another xbox 360 it will be my 3rd one in less than 14 months.
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