The Spoon

The Spoon

 Remember this when you go out to eat at a nice restaurant:

 Timeless lesson on how consultants can make a difference for an

 Last week, we took some friends out to a new restaurant, and noticed
that  the waiter who took our order carried a spoon in his shirt pocket.
 It seemed a little strange. When the busboy brought our water and
utensils,  I noticed he also had a spoon in his shirt pocket. Then I
looked around  and  saw that all the staff had spoons in their pockets.

 When the waiter came back to serve our soup I asked, “Why the spoon?”

 “Well,” he explained, “the restaurant’s owners hired Andersen
Consulting  to  revamp all our processes. After several months of
analysis, they concluded  that the spoon was the most frequently dropped
utensil. It represents a<  BR>drop frequency of approximately 3 spoons
per table per hour. If our  personnel is better prepared, we can reduce
the number of trips back to  the kitchen and  save 15 man-hours per

 As luck would have it, I dropped my spoon and he was able to replace it
with his spare. “I’ll get another spoon next time I go to the kitchen
instead of  making an extra trip to get it right now.”

 I was impressed. I also noticed that there was a string hanging out of
the  waiter’s fly. Looking around, I noticed that all the waiters had
the same  string hanging from their flies. So before he walked off, I
asked the  waiter, “Excuse me, but can you tell me why you have that
string right  there?”

 “Oh, certainly!” Then he lowered his voice. “Not everyone is so

 That consulting firm I mentioned also found out that we can save time
in  the restroom. By tying this string to the tip of you know what, we
can  pull it  out without touching it and eli minate the need to wash
our hands,  shortening the time spent in the restroom by 76.39 percent.

 I asked “After you get it out, how do you put it back?”

 “Well,” he whispered, “I don’t know about the others, but I use the


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