Well, let me summerize what was in my 1st post.
I had a blue patches appearing on my plasma tv and discoverd burn-in from video games(even though I never played any video game with out changing the screen every 15 mins)
Since it was under warranty(it was less than 2 months old) I called Samsung about the blue patches I was seeing on the left side of the screen. They told me a technician would have to look at it. 2 weeks later someone finally shows up to look at my TV. I tell him what the problem is(blue patches) and he says that the plasma is bad and will have to be replaced. It will take 7 to 10 business days. O.k. No problem I think.
A month later I still have not heard anything about my plasma TV so I call the repair shop and find out they still have not recieved the part! I was told by the service man that ” They will probably never get the part”.
So I call Samsung customer service about this. After alot of holding( I was on the phone with them for over 2 hours), I was told that the part was to be shipped that day and the repair shop should would receive it within 4 days. I was told this on July 9th, 2007. (Keep in mind we are already a month and half after I 1st called them about my plasma TV)
So today, now 2 weeks since I was told the part would be shipped to the repair shop I had not heard anything, so I call the repair shop to ask what was going on with my plasma TV and they tell me they still have not recieved the part! WTF? I was lied to by Samsung Customer support. They never frickin’ sent the part!!!
So now, mad as is humanly possible, I call Samsung Customer service again to find out why they never sent the part. After being put on hold 3 times and waiting for more than an hour I was told” I do not know what happened to the part. It is on back-order now. I am going to put in a request for you to get new replacement TV. Call back tommorrow to find out the status of it”
This now 2 months since I 1st called Samsung and it is still not fixed and there is no indication that it will ever be fixed. AND I still have to call these fuckheads again and wait on hold for them to get their shit together and tell me another lie.
Probably going to end up sueing them before this is over.
Never buy a plasma TV and if you are dumb enough to do that, then at least make sure it is not a Samsung!
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